In consideration of Supplies Wholesalers, accepting Customer’s application for credit and in consideration of any extension of credit by Supplies Wholesalers to Customer, and the sale of any goods to Customer, intending to be legally bound hereby, Customer agrees as follows:
- The Customer hereby represents that the information herein contained is true and correct and hereby authorizes Supplies Wholesalers to contact the designated references, as well as any or all appropriate credit bureaus for information pertaining to the credit-worthiness and financial responsibility of the Customer.
- Supplies Wholesalers may, but shall not be bound to, extend credit to Customer in its sole discretion, and in its sole discretion may modify or withdraw at any time credit terms extended by it to Customer.
- Terms and Conditions of Sale – Terms are Net 30 with approved credit. Any sale of goods by Supplies Wholesalers to Customer shall be governed solely by these Terms and Conditions appearing on invoices from Supplies Wholesalers, or as otherwise established from time to time by Supplies Wholesalers. Any additional or different conditions of sale appearing in Customer’s purchase order form or elsewhere are hereby superseded by Supplies Wholesalers conditions of sale, unless agreed to in writing, by the duly authorized representative of each party.
- Security Agreement – Customer hereby grants to Supplies Wholesalers and Supplies Wholesalers retains a purchase money security interest in all goods sold (whether now or hereinafter) by Supplies Wholesalers to Customer together with a security interest in all proceeds thereof. Customer authorizes Supplies Wholesalers to file in all appropriate public registries an UCC financing statement to perfect its security interest. The obligations of the Customer are not assignable without the written consent of Supplies Wholesalers.
- Limitation of Liability & Disclaimer of Warranty – Except as provided separately in writing by Supplies Wholesalers, the goods are being provided “as is” without warranty of any kind. Distributor hereby disclaims all warranties, whether express or implied, oral, or written, with respect to the goods including, without limitation, all implied warranties of title, non-infringement, merchantability, or fitness for any particular purpose and all warranties implied from any course of dealing or usage of trade. Further, to the maximum extent permitted by applicable law, Supplies Wholesalers’ cumulative liability to Customer for any claim(s) rising under this agreement or relating to the goods, whether in contract, tort, indemnity, or other theory of liability, shall be limited to the purchase price of the goods affected by such claims, and in no event shall Supplies Wholesalers’ cumulative liability to Customer exceed the total purchase price of such goods affected by such claim(s) in the three months prior to such claim(s) arising. In addition, to the maximum extent permitted by applicable law, in no event shall Supplies Wholesalers be liable to Customer for lost profits, loss of use, or indirect, special, incidental, or consequential damages for any claim(s) related to the goods, whether in contract, tort, or any other theory of liability, even if advised of the possibility of such damages.
- Interest on Late Payment – In the event that any obligation of Customer to Supplies Wholesalers is not paid on the due date thereof, Supplies Wholesalers shall be entitled to charge Customer interest on the full amount of the unpaid obligation at the rate of 1.5% per month (18% per annum), but not in excess of the lawful maximum, commencing on the due date of the obligation and continuing until the obligation is paid in full.
- Attorney/Collection Fees – In the event Supplies Wholesalers shall determin, in its sole discretion, to use the services of any attorney/collection agency to collect any past due obligations of Customer, Customer agrees to pay, in addition to the past due obligations, reasonable attorney/collection fees.
- Past Due Accounts – Open account terms will be suspended if invoices are not paid within specified terms and subsequent orders may be held until the account is paid current. A $25 handling charge will be assessed on all returned checks.
- Governing Law and Consent to Jurisdiction – This Agreement and the Terms and Conditions and any and all dealings between Supplies Wholesalers and Customer shall be construed as having been made or to have taken place in the County of Mecklenburg, State of North Carolina, without regard to its principles of conflict of laws and no other jurisdiction. In the event of any dispute between Supplies Wholesalers and Customer arising out of or in connection with the Agreements, all actions or disputes shall be brought and tried only in the County of Mecklenburg, State of North Carolina and violation of this covenant will bar recovery by Customer in any other court.
- Invoicing – Unless otherwise requested, Supplies Wholesalers will provide invoice via email transmission.
- Payment Methods – Check remitted to:
Supplies Wholesalers
PO Box 604103
Charlotte, NC 28260-4103
Sales Orders
Orders may be placed by calling us at 1-866-817-8795 or 775-852-8402, by email at sales@supplieswholesalers.com, or on our online storefront once you’ve received a login & password from your account rep. Payment terms (on approved credit) are Net 30 days. We also accept Visa, MasterCard, Discover, and American Express.
Shortages & Damaged Shipments
All shortages and damages from UPS or other freight carriers must be reported to Supplies Wholesalers within 48 hours of delivery. All trucking company freight shortages or damages must be filed at the receiving site with the trucking carrier. If you receive product that has been obviously damaged in transit, please refuse the delivery. If you notice a shortage or damage after the carrier has left your premises, you must file a claim with the carrier according to their policies.
Warranty
Our remanufactured and new build cartridges for copiers, printers, and fax machines are warranted to be free from defects in material, workmanship, and performance for a period of one year from the date of purchase. If, at any time during the one year period, Supplies Wholesalers compatible parts and supplies fail to perform according to specifications, Supplies Wholesalers will replace the item or credit the full purchase price. Supplies Wholesalers’ warranty coverage does not include freight related damage or improper installation, storage, or abuse of the products. Supplies Wholesalers’ liability is limited to the value of the product that is sold. Supplies Wholesalers will not be held liable for incidental consequential damages of any kind. Buyer accepts full responibility for use of said product.
All returned cartridges are weighed and compared against the full and empty weight, and if a cartridge is found to have less than 10% of the original toner or ink, then no refund will be given.
Defective Returns
All defective returns must be pre-authorized by Supplies Wholesalers and have a Return Authorization (RA) number. All returns without an RA number will be refused. Please contact your sales or customer service representative to complete an RMA Request Form, or go to the Resources section of our website and download the RMA Request Form there. Supplies Wholesalers will credit or exchange the defective product after receipt and inspection of the merchandise.
Product Returns
Prior to returning any merchandise (defective or otherwise), customers must contact Supplies Wholesalers Customer Service or download, complete, and send in the RMA Request Form from the Resources section of our website to obtain a Return Authorization (RA) number and shipping instructions. All non-defective returns must be in resalable condition in the original packaging. Please do not mark, label or sticker, or write address or RA number on the outside of the original packaging. A 15% restocking fee will apply for all non-defective returns. Returns are only accepted within one year of the original invoice date. RA numbers are valid for 90 days from date of issue.
All returns are subject to inspection by Supplies Wholesalers on the resell condition, and credit will be issued after the product has been received and inspected. All return freight shipping charges will be the responsibility of the Customer unless the error was due to Supplies Wholesalers. All sales made on special order, non-stock items, closeout or discontinued items are final and are not returnable.
Product Return Authorization Guidelines:
a. All product being returned, whether defective or otherwise, must have an approved Returns Authorization number (RA). Any product returned without an RA will be refused and no credit will be issued. Our returns team can be reached at 800-887-3040 option 4, or via email at returns@arli.comto assist you with any product issues that may arise. All returns must be initiated within 30 days of your purchase date. Any items returned without a Return Authorization (RA) number will be refused.
b. Product Returns Procedure:
- Please have your account number, order or invoice number, and information about the item(s) you are returning available when contacting Returns.
- All returns or exchanges must be pre-approved, and assigned a RA number. This RA number expires after 10 days, returned merchandise needs to be returned promptly. If the return request is denied, you will be notified.
- Repackaging Product for Return: Once an RA number has been generated and communicated to you, the product should be packaged for return shipment. All products must be shipped in a protective outer box with suitable inner packaging to prevent the product from being damaged in transit, regardless of return reason. Product not returned in the above manner may be returned at the customer’s expense without a credit being issued.
- Please ensure the RA number is written down on the outer shipping carton. In the case of multiple cartons, write the RA number on each label and indicate the number of cartons (for example 1 of 3, 2 of 3, and 3 of 3) DO NOT write the RA number directly on the packaging of the item(s) you are returning. Defacing of the packaging will cause an automatic cancellation of the RA and no credit will be issued. The product must be in resalable condition to receive a credit for any non-quality related return.
- All machine returns must be shipped to the location specified on the RA form. For non-defective machines, the dealer is responsible for prepaying the freight. Please refer to your Return Authorization form for the correct ship-to address.
- An RA number does not guarantee a credit. It gives you authorization to return item(s) to us for inspection. Credits will be issued after product has been inspected and determined a credit is due.
- Any package sent to us for any reason without an authorization number on the outside of the box will be refused. Any unauthorized return, if accepted, will be subject to a 20% restocking charge, unless the value of the returned merchandise is less than $50, in which case a flat $10 processing fee will be charged. The return must be in the original sealed carton. No returns for opened boxes.
c. Order Entry and Shipping Errors: More than 99% of our orders are shipped accurately, and we apologize if we made an error with your shipment. We will correct any order entry and shipping errors as long as you contact us within 10 days of the original invoice date.
d. Customer Ordering Errors:We will gladly take back and issue a credit for product ordered in error provided the product and packaging are returned in resalable condition. Special order product or uncommon quantities may not be eligible for a return. Product must be shipped back within 60 days of invoice date and freight prepaid at the dealer’s expense. Returned products are subject to a 20% restocking charge. Returns less than $50 in value are subject to a flat $10 processing fee.
e. Defective Merchandise:
- Company Branded Compatibles – We stand behind our brand of compatibles with a 2-year satisfaction guarantee. If you are not happy with the quality of your Premium branded product, please contact the Returns team for a refund of the purchase price or a replacement of the same product. Product should be returned in a condition that will allow proper quality testing. Returns will not be accepted on fully used cartridges or product that can’t be post tested.
- OEM Consumables – We encourage you to have your customer contact the
manufacturer for exchanges of defective items. However, we are pleased to assist you with the exchange on all eligible goods as long as you contact us within 30 days of original invoice. The following manufacturers must be contacted directly for credit/replacement of defective product:
HP 800-474-6836
Brother800-284-4329
Okidata 800-654-3282
Ricoh 800-882-4858
Sharp 800-237-4277
Xerox 800-275-9376
Kyocera Maintenance Kits Call Arlington Service for Support
- Defective Machines- The following Office Machine manufacturers must be contacted directly for service, replacement or repair of defective machines:
Brother 800-284-4329
Martin Yale 800-225-5644
Hewlett Parkard 800-474-6836
Lexmark 800-Lexmark
MBM 800-223-2508
Sam4 Cash Registers 800-333-4949
*Supplies Wholesalers is not responsible for typographical errors. Price, availability, terms and conditions are subject to change without further notice.