Terms & Conditions

In consideration of Supplies Wholesalers, accepting Customer’s application for credit and in consideration of any extension of credit by Supplies Wholesalers to Customer, and the sale of any goods to Customer, intending to be legally bound hereby, Customer agrees as follows:

  1. The Customer hereby represents that the information herein contained is true and correct and hereby authorizes Supplies Wholesalers to contact the designated references, as well as any or all appropriate credit bureaus for information pertaining to the credit-worthiness and financial responsibility of the Customer.
  2. Supplies Wholesalers may, but shall not be bound to, extend credit to Customer in its sole discretion, and in its sole discretion may modify or withdraw at any time credit terms extended by it to Customer.
  3. Terms and Conditions of Sale – Terms are Net 30 with approved credit. Any sale of goods by Supplies Wholesalers to Customer shall be governed solely by these Terms and Conditions appearing on invoices from Supplies Wholesalers, or as otherwise established from time to time by Supplies Wholesalers. Any additional or different conditions of sale appearing in Customer’s purchase order form or elsewhere are hereby superseded by Supplies Wholesalers conditions of sale, unless agreed to in writing, by the duly authorized representative of each party.
  4. Security Agreement – Customer hereby grants to Supplies Wholesalers and Supplies Wholesalers retains a purchase money security interest in all goods sold (whether now or hereinafter) by Supplies Wholesalers to Customer together with a security interest in all proceeds thereof. Customer authorizes Supplies Wholesalers to file in all appropriate public registries an UCC financing statement to perfect its security interest. The obligations of the Customer are not assignable without the written consent of Supplies Wholesalers.
  5. Limitation of Liability & Disclaimer of Warranty – Except as provided separately in writing by Supplies Wholesalers, the goods are being provided “as is” without warranty of any kind. Distributor hereby disclaims all warranties, whether express or implied, oral, or written, with respect to the goods including, without limitation, all implied warranties of title, non-infringement, merchantability, or fitness for any particular purpose and all warranties implied from any course of dealing or usage of trade. Further, to the maximum extent permitted by applicable law, Supplies Wholesalers’ cumulative liability to Customer for any claim(s) rising under this agreement or relating to the goods, whether in contract, tort, indemnity, or other theory of liability, shall be limited to the purchase price of the goods affected by such claims, and in no event shall Supplies Wholesalers’ cumulative liability to Customer exceed the total purchase price of such goods affected by such claim(s) in the three months prior to such claim(s) arising. In addition, to the maximum extent permitted by applicable law, in no event shall Supplies Wholesalers be liable to Customer for lost profits, loss of use, or indirect, special, incidental, or consequential damages for any claim(s) related to the goods, whether in contract, tort, or any other theory of liability, even if advised of the possibility of such damages.
  6. Interest on Late Payment – In the event that any obligation of Customer to Supplies Wholesalers is not paid on the due date thereof, Supplies Wholesalers shall be entitled to charge Customer interest on the full amount of the unpaid obligation at the rate of 1.5% per month (18% per annum), but not in excess of the lawful maximum, commencing on the due date of the obligation and continuing until the obligation is paid in full.
  7. Attorney/Collection Fees – In the event Supplies Wholesalers shall determin, in its sole discretion, to use the services of any attorney/collection agency to collect any past due obligations of Customer, Customer agrees to pay, in addition to the past due obligations, reasonable attorney/collection fees.
  8. Past Due Accounts – Open account terms will be suspended if invoices are not paid within specified terms and subsequent orders may be held until the account is paid current. A $25 handling charge will be assessed on all returned checks.
  9. Governing Law and Consent to Jurisdiction – This Agreement and the Terms and Conditions and any and all dealings between Supplies Wholesalers and Customer shall be construed as having been made or to have taken place in the County of Mecklenburg, State of North Carolina, without regard to its principles of conflict of laws and no other jurisdiction. In the event of any dispute between Supplies Wholesalers and Customer arising out of or in connection with the Agreements, all actions or disputes shall be brought and tried only in the County of Mecklenburg, State of North Carolina and violation of this covenant will bar recovery by Customer in any other court.
  10. Invoicing – Unless otherwise requested, Supplies Wholesalers will provide invoice via email transmission.
  11. Payment Methods – Check remitted to:
              Supplies Wholesalers
              PO Box 604103
              Charlotte, NC 28260-4103

Sales Orders

Orders may be placed by calling us at 1-866-817-8795 or 775-852-8402, by email at sales@supplieswholesalers.com, or on our online storefront once you’ve received a login & password from your account rep. Payment terms (on approved credit) are Net 30 days. We also accept Visa, MasterCard, Discover, and American Express.

Shortages & Damaged Shipments

All shortages and damages from UPS or other freight carriers must be reported to Supplies Wholesalers within 48 hours of delivery. All trucking company freight shortages or damages must be filed at the receiving site with the trucking carrier. If you receive product that has been obviously damaged in transit, please refuse the delivery. If you notice a shortage or damage after the carrier has left your premises, you must file a claim with the carrier according to their policies.


Our remanufactured and new build cartridges for copiers, printers, and fax machines are warranted to be free from defects in material, workmanship, and performance for a period of one year from the date of purchase. If, at any time during the one year period, Supplies Wholesalers compatible parts and supplies fail to perform according to specifications, Supplies Wholesalers will replace the item or credit the full purchase price. Supplies Wholesalers’ warranty coverage does not include freight related damage or improper installation, storage, or abuse of the products. Supplies Wholesalers’ liability is limited to the value of the product that is sold. Supplies Wholesalers will not be held liable for incidental consequential damages of any kind. Buyer accepts full responibility for use of said product.
All returned cartridges are weighed and compared against the full and empty weight, and if a cartridge is found to have less than 10% of the original toner or ink, then no refund will be given.

Defective Returns

All defective returns must be pre-authorized by Supplies Wholesalers and have a Return Authorization (RA) number. All returns without an RA number will be refused. Please contact your sales or customer service representative to complete an RMA Request Form, or go to the Resources section of our website and download the RMA Request Form there. Supplies Wholesalers will credit or exchange the defective product after receipt and inspection of the merchandise.

Product Returns

Prior to returning any merchandise (defective or otherwise), customers must contact Supplies Wholesalers Customer Service or download, complete, and send in the RMA Request Form from the Resources section of our website to obtain a Return Authorization (RA) number and shipping instructions. All non-defective returns must be in resalable condition in the original packaging. Please do not mark, label or sticker, or write address or RA number on the outside of the original packaging. A 15% restocking fee will apply for all non-defective returns. Returns are only accepted within one year of the original invoice date. RA numbers are valid for 90 days from date of issue.
All returns are subject to inspection by Supplies Wholesalers on the resell condition, and credit will be issued after the product has been received and inspected. All return freight shipping charges will be the responsibility of the Customer unless the error was due to Supplies Wholesalers. All sales made on special order, non-stock items, closeout or discontinued items are final and are not returnable.

*Supplies Wholesalers is not responsible for typographical errors. Price, availability, terms and conditions are subject to change without further notice.